Return & Exchange Policy
At Dentaliza Marketplace, we are committed to providing high-quality products and ensuring a smooth shopping experience for our customers.
If you wish to return or exchange a product, please contact us within 3–5 days of receiving your order.
To be eligible for a return or exchange:
* The product must be unused and in its original condition.
* The product must be returned with its original packaging and accessories.
* The product must not show any signs of damage or misuse.
* Some products may not be eligible for return or exchange due to their nature or hygiene requirements.
Please contact our customer support team via WhatsApp or phone to submit your return or exchange request.
After reviewing the request, our team will confirm whether the product is eligible for return or exchange and guide you through the next steps.
Refunds, when applicable, will be processed according to our return policy and the original payment method.
- Note: Warranty claims for technical issues are handled separately according to the warranty terms of each product.